Making our mark on your business!


These terms and conditions will govern any orders placed with Promotional and Print Services and its affiliate companies; therefore we encourage you to read these terms. By submitting an order to Promotional and Print Services you (also referred to as the Customer) are hereby agreeing to all the Terms and Conditions as set forth below. This agreement is in lieu of a written consent and will be binding by both the customer and/or their representatives.


  • Walk-in orders are accepted. Phone orders are not accepted.
  • Official purchase orders are accepted via fax or e-mail. Once an order is placed, you will receive an email or fax: 1) An order confirmation / Sales Invoice; 2) Credit Card Authorization / Payment Terms Agreement. For your convenience an estimated completion date will appear on the order confirmation. All forms must be reviewed and returned to proceed.
  • Please review the information that you have identified to be produced by Promotional and Print Services. All revisions / changes on the order must be received in WRITINGFAX or EMAIL only.


  • Digital imprint prices include 1 – 4 colour process. Screen or pad printing prices include one colour, one position imprint unless otherwise specified.
  • Catalog published pricing are subject to change due to cost fluctuations
  • If any promotions or specials are being used, please specify special code on P.O. Pricing will be adjusted once order is processed.
  • Due to circumstances beyond our control prices, inventory and product specifications are subject to change without notice. All prices are subject to change due to fluctuation energy and raw materials costs.


Due to fluctuations in the memory chip market, prices are subject to change without notice. please contact us prior to placing order to confirm current pricing.


Please check your order immediately upon receipt. Returns must be made within 7 calendar days upon receipt of order. To submit a claim, attach a digital image to your email, depicting the problem. If unable to do so you may ship us ‘in hand’ samples of the product. If a reprint is deemed appropriate, the affected portion will be redone or a merchandise credit will be issued. If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process an in-store credit for that amount rather than redoing that portion.


All orders APPROVED by the customer for custom work there are NO REFUNDS.


Full payment is required on all orders of US $75.00 or less. 75% deposit on orders over US $75.00. Balances are due on collection of order. US $25.00 service charge for all returned cheques. For imported custom branded promotional products PRE-PAYMENT is required. We accept credit cards, Visa/Debit cards, Debit Cards, Wire Transfers, and Bank Drafts.


Customers with an approved credit limit will be informed via email periodically as the set limit reaches its maximum. If the maximum is reached and payment is not made all work will cease until the account is paid in full.


We will not be held responsible for order not collected 30 days past due the collection date.

CHARGES ARE IN us dollars
  Digitally Printed Items    Engraved Items    Screen Print Items    Pad Printed Items
  Set up Charge
$12.50                                $12.50                     $12.50                          $12.50
Artwork (Min. Charge)
$40.00                                $40.00                     $40.00                           $40.00
  Screen/Plate Charge (Per Colour/Location)
N/A                                     N/A                          $50.00                           $50.00
  Re-set up Plate Charge
N/A                                     N/A                          $25.00                           $30.00
  Straight Line Type Setting
$12.50                                $12.50                     $12.50                            $12.50
Standard Engraving Area 2” x 2”
N/A                                     $15.00                     N/A                                 N/A   
  Add. Engraving Area Beyond (2”x2”) p/sq. Inch
N/A                                     $0.70                       N/A                                 N/A   
  Add. Location Engraving
N/A                                     $0.45                       N/A                                 N/A 
  Personalization Run Charge
$0.40                                  $0.75                       N/A                                 N/A
Gold/Silver Fill (Engraving) per item
N/A                                     $3.00                       N/A                                 N/A
  Add. Screen Print Location
N/A                                      N/A                         $0.30                              $0.30
  Ink Colour Change
N/A                                      N/A                         $20.00                            $20.00
  Running Charge per unit / per location
$0.40                                   $0.75                      $0.25                               $0.25
  Minimum Order Quantity (Unless otherwise specified)
$1.00                                   $1.00                      $50.00                             $50.00
  Less Than Minimum Quantity Charge
N/A                                      N/A                         $20.00                            $20.00 
  Paper Proof
$5.00                                   $5.00                      $5.00                               $5.00  
  Email Proof (NO CHARGE)
-------                                    -------                       -------                                -------
Pre-Production Sample  
Screen/Plate Charge;     Set up Charge;    Cost of Item (if applicable);  Freight (if applicable)
Call for Pricing  


  • Set up charge is applied to the entire order as a whole, and to re-orders. These charges maybe on-time charges or may be charged multiple times depending on the job. (Example, order placed for multiple items with different imprint areas).
  • Run Charge is applied to each item ordered. (Example, special packaging for an order of 100 water bottles poly bagged will be applied to your order 100 times).


  • Purchase Order number must be referenced in the subject line on e-mails / faxes.
  • For full colour digital printing files should be submitted in the original Vector eps. Format. JPEG or BMP files should be submitted with 300 dpi to avoid unsightly pixilation.
  • For screen, pad printing and engraving black and white art is required in the following formats: PDF, Corel Draw Suite, Adobe Suite, or high resolution JPEG (300 dpi or better) for 1 colour only.
  • All text must be converted to outlines or curves.
  • In order to correctly follow your custom imprint instructions and help prevent errors and omissions, we require that only final artwork and all pertinent information relating to your ‘artwork’ be sent TOGETHER as ‘one’ upload or in ‘one’ email.
  • Artwork will be sized for the best appearance unless otherwise specified. If artwork requires touch-ups or alterations ask about or Logo Clean Up and Logo Creation service. These services incur a fee.
  • Customers will assume complete responsibility to obtain permission for reproduction of logs, patents, trademarks and copyrights. By agreeing to print any submitted artwork, Promotional and Print Services will not be held liable under any circumstances.


CAMERA READY refers to artwork already designed by the customer. Depending on the job being done art should be submitted in BLACK & WHITE of FULL COLOUR. For screen / pad printing the customer is advised to avoid fine lines, screens and half-tones whenever possible, for best appearance and legibility, especially when imprinting very small items. If we have to create, correct or manipulate the artwork in any way, the customer will incur an ARTWORK CHARGE.


We reserve the right to select an available type font style that closely matches the desired style; unless otherwise specified by the customer.


Proofing WILL add several days to your production time. Production will commence only after email verification or signed proof approval is received. The first Paper-proof is available free of charge. Any changes made after the first paper proof will be charged at US $5.00 per proof. This paper proof enables you to view the imprint, but will not depict exact item or imprint colours nor will it illustrate the exact imprint size, as it is merely a computer-generated image. You are given a maximum of three (3) email proofs and there is no charge. Virtual proofs if provided are not intended to illustrate the exact colour of the product or imprint as photography and computer screen properties will greatly influence the images viewed. See pre-production sample paragraph.


Our value limit for items supplied by customer to be engraved is US $100.00. The value of the item(s) must be declared when order is placed or a receipt showing price paid for the said item(s) must be produced. Promotional and Print Services will reimburse a maximum of US $50.00 plus the price charged (less the artwork / typesetting fee, if applicable, plus the set-up fee) to engrave the item in the event of damage to the item while in our possession.


Colour matching is often a delicate process. We will always try our best to match the colours of production to what is provided in the artwork we are given. If absolute matches are necessary, we will need the PMS number or colour and this service will incur a colour matching fee. Note: All imprint colours vary with the printing process and the colour of the material printed on, as well as the surface (shine or matte finish). There will be times when a true match is not guaranteed.


Standard production time is 3 – 7 working days for IN-STOCK products / services from receipt of an Order, Artwork and Art approval by Promotional & Print Services, Payment, Paper or Email Proof approval, and Pre-production sample (if requested). Additional time maybe required for more complicated artwork preparation, colour matching (if available) and high quantity orders. If you have a specific “in-hands” date, please ensure that there is enough time before you opt for a normal production time line. 3 – 5 weeks for NOT STOCKED products.


This option is available on some services for an additional charge. Please contact us for details.


See CHARGES section for pricing. Any revisions or changes to the original instructions for any speculative samples will incur additional artwork, screen and sampling charges. These charges are non-refundable. Ship dates will be adjusted based on the date of the sample approval. Slight variance should be expected between sample proof and actual production due to the nature of different batching ink, printing, firing and other conditions. Note that the inclusion of a pre-production sample will add to the turnaround production time.


To be sure of exact duplication, be certain to include our Job Order number, invoice number or your purchase order number of previous order. Artwork is kept on file for screen or pad printing for six (6) months and three (3) months for digitally printed orders. Repeat set-up charges will apply if an exact repeat order is placed within the 6 months or the 3 months of the last order. After this period exact repeat orders will incur new set-up charges and screen/plate charges.


Once an APPROVED order is already in production, it cannot be cancelled. A cancellation charge of $35.00 plus all charges incurred prior to the cancellation or change will be invoiced accordingly. Cancellations or changes must be in writing by fax or email and confirmed by Promotional and Print Services. Verbal cancellation / changes will not be accepted. NO CHANGES will be accepted on any RUSH orders or Re-orders already in production.


In order to correctly follow your custom imprint instructions, we require that all pertinent information relating to your ‘artwork’ or ‘logo’ be sent TOGETHER as ‘one’ upload or in ‘one’ email. Therefore if you send your logo in one email, and the text to be ‘included’ with the logo in another email, we will NOT be responsible for matching the two together. Do not send multiple logos or artwork as we will not be responsible for picking the ‘correct’ artwork. We will not bear any responsibility for any information missing on your PO or on your imprint instructions.

Imprint colours must be carefully choosen. We recommend that you choose light colour inks to be printed onto dark colour items, as this provides more contrast.


Due to “finite” imprint areas, we reserve the right to resize your logo or artwork in order to fit the imprint area of the item ordered. However, if you specify that you want the imprint to be the same size as the submitted artwork/logo, (providing you request this imprint size on the order form as well as on the artwork file itself) we will comply, providing it does not exceed the maximum imprint area.


Products may differ in colour, size, weight, or height especially hand-made products such as ceramics, glass and soft good items that come from various overseas factories. The size and liquid capacity noted on products are only an approximation and cannot be construed as the exact size or capacity.

Product colours may also differ from what is viewed on the website. Batches of product received may differ in colour and specifications. Also, computer screens and images types will demonstrate a large variance in product colour. Websites and virtual images are for demonstration purposes only and should not be considered exact.

Due to the nature of the production process, slight variances and imperfections in ceramic and glass wares are not considered flaws. Variations in raw materials, glazes, production equipment and firing temperatures may also result in the variations of size, shape, glaze, colour, pock marks etc. These conditions are within acceptable industry standards and minor visual imperfections should not be considered as defective or flawed items.

If there are strict colour and specification requirements, we strongly recommend that you purchase a pre-production sample prior to your production run. (See PRE-PRODUCTION SAMPLE).


Blank/random samples under US $5.00 can be available at no change. For regional or international shipments a UPS or FEDEX number is required. If one is not provided shipping cost will be billed accordingly.


Under the terms of “FOB shipping point,” title of the goods passes to the buyer at the shipping point. Promotional and Print Services will not accept responsibility for any delays caused the shipping company or consignee. Promotional and Print Services will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.

Important notice for our regional and international customers: Your local duties and/or taxes may be assessed upon delivery. These fees are NOT INCLUDED in your shipping estimates by Promotional and Print Services if provided; therefore please consult your local Customs office to determine these charges. We are not responsible for these duties and/or taxes or any delays in shipments.


Prices DO NOT include insurance on custom ordered promotional products. Should you require insurance coverage on your order please indicate in writing via email or fax. Insurance on shipments will be calculated prior to cargo being loaded and billed separately.


Travel mugs, sports bottles and some glass products should only be hand washed. These products are not guaranteed to be dishwasher safe.


Promotional and Print Services will accept artwork, logos, material or type submitted with the understanding that the customer has the authority and legal right to order, purchase, and/or distribute merchandise/material utilizing said artwork, logos, etc. It will also be the believe of Promotional and Print Services that you the customer have submitted this information in full compliance with all applicable laws regarding the copyright, patent, service mark, trademark, or right to privacy. The customer agrees to indemnify and assume all liability and expenses (including attorney’s fees) arising from actual or alleged claims. This agreement will remain in effect after delivery of your order.